Terms and conditions

1. Who we are

The Park & Fly website and parking service, next to Henri Coandă International Airport Otopeni, are operated by:

• RELIANCE MANAGEMENT SRL, tax ID (CUI) RO25128197 , trade register no. J2011001012237 , registered office: Str. Drumul Potcoavei, Nr. 51d, Voluntari, Jud. Ilfov
• RELIANCE OPERATIONS SRL, tax ID (CUI) 46759093 , trade register no. J2022005919239 , registered office: Drm. Potcoavei, Nr.51d, Camera 1, Voluntari, jud. Ilfov

Contact: office@parknfly.ro

• Airport pick-up: 07.300.31.300 (24/7)
• Bookings: 07.300.31.302 (24/7)
• Information: 07.300.31.300 (24/7)
• Sales department: 0733.77.33.31 (Mon–Fri 10:00–18:00)

The website belongs to RELIANCE MANAGEMENT SRL. Online card payments are collected by RELIANCE OPERATIONS SRL. The invoice is issued by the company that collected the payment.

2. What we offer

Guarded parking for cars for the duration of the customer's trip, and a free minibus transfer between the car park and Henri Coandă Otopeni Airport, on departure and on return, if chosen when booking.

The contract is concluded at a distance, through the website, under Government Emergency Ordinance no. 34/2014 on consumer rights and Law no. 365/2002 on e-commerce, and is performed at the car park.

3. Booking

• Bookings are made on the website by entering the dates, the transfer, your contact details and the car's registration number. The details must be correct; the registration number identifies the car on arrival.
• The booking is confirmed when you receive the booking number on screen and by email. If you choose online payment, the booking is confirmed only after the payment is approved.
• A booking does not guarantee a particular parking space; the space is allocated on arrival.
• You can cancel the booking free of charge at any time until the car enters the car park. If the car does not arrive within 23 hours of the arrival time in the booking and the booking has not been cancelled, it is treated as a no-show and the amount paid online is no longer refunded.

4. Price

• Prices are those shown on the Prices page on the date of arrival, in lei (RON), including VAT where applicable.
• The price depends on the number of days the car actually stays in the car park. Any day started is charged as a full day.
• The price shown when booking is an estimate for the chosen dates. The final price is calculated on departure, based on the actual days. If the car leaves later, the difference is paid at the car park. If you paid online and the car leaves earlier than the booked period, the amount paid covers the booked period and leaving earlier does not entitle you to a refund of the difference.
• The airport transfer is free.
• Discounts and vouchers cannot be combined; only the most favourable one applies.

5. Payment

• Online, by card, when booking, through the EuPlătesc payment processor. Card details are entered only on the processor's secure page; we do not see or store them.
• At the car park, on departure, in cash or by card.
• Invoices are issued electronically, on request or automatically for online payments, to the individual or to the company chosen by the customer.

6. Changes and cancellation

• You can change or cancel the booking free of charge at any time until the car enters the car park, from the link in your email or from My account. After arrival you can only change the time you come to collect the car.
• When you make a change, the price is recalculated for the new dates.
• If you paid online and cancel the booking before arrival, we refund the full amount to the card you paid with within 14 days at the latest. How long it takes for the money to appear in your account depends on your bank.
• Because you can cancel free of charge at any time until the service starts, you have at least the same rights as the right of withdrawal from distance contracts (Government Emergency Ordinance no. 34/2014).

7. Customer obligations

• To come with the booked car (the registration number in the booking) and follow the instructions of the car park staff.
• Not to leave valuables, money, documents or dangerous substances in the car.
• To let us know in good time if they return at a different time, so that the transfer can wait for them.
• The car keys stay with the customer. They may leave them at the car park only if they wish, or if the staff ask them to when, due to lack of space, the car blocks other cars and has to be moved.

8. Liability

• The service consists of providing a parking space in a guarded car park under video surveillance, and the airport transfer. It is not a deposit contract: the car is not handed over into our custody, and its condition is not inspected or recorded on arrival.
• The car's arrival at the car park is recorded by the video cameras at the entrance. These images are the only record of its visible condition on arrival.
• We are not liable for belongings left in the car, for mechanical or electrical faults, or for damage caused by natural phenomena or other force majeure events.
• Any damage must be reported to the staff on departure, before leaving the car park. After leaving, damage claims can no longer be checked and are not considered.
• When the keys have been left at the car park, the car is moved only within the car park, as far as necessary.
• These limitations do not apply to damage caused intentionally or through gross negligence, for which liability cannot be excluded (art. 1355 of the Romanian Civil Code).

9. Customer account

“My account” has no password: you sign in with a link sent by email, valid for 30 minutes. In the account you can see the bookings made with that email, the invoices and the companies saved for invoicing. You are responsible for access to your email address.

10. Complaints and dispute resolution

• Complaints should be sent to office@parknfly.ro. We reply within 30 days at the latest.
• You can contact the Romanian National Authority for Consumer Protection (anpc.ro) and use the alternative dispute resolution procedure (SAL) under Government Ordinance no. 38/2015: anpc.ro/ce-este-sal.
• The contract is governed by Romanian law. Disputes that are not settled amicably are resolved by the competent courts in Romania.

11. Personal data

How we use your data: Privacy policy. Cookies: Cookie policy.

12. Changes to these terms

We may update these terms. A booking is governed by the terms in force on the date it was made.